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There are no more items in your cartFrequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page – your go-to resource for quick answers to common queries. Whether you're curious about shipping details, our return policy, or the payment methods we accept, we've compiled a comprehensive list of questions and clear, concise answers to make your shopping experience smoother. Explore the sections below to find the information you need. If you don't see an answer to your specific question, don't hesitate to reach out to our dedicated support team for further assistance.
Shipping Policy
Discover our shipping process, delivery times, international shipping availability, and how to track your order seamlessly.
How long will it take to receive my order?
Typically, orders are processed within 1-2 business days. Shipping times vary based on your location and the shipping method chosen at checkout. Generally shipping to Australia is between 8 - 25 days.
Do you offer international shipping?
No. We currently ship to Australia only.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped. You can use this tracking number to monitor the status and estimated delivery date of your package.
What if my package is lost or damaged during shipping?
If your package is lost or arrives damaged, please contact our customer support immediately. We'll assist in resolving the issue and may initiate a claim with the shipping carrier if necessary.
Can I change my shipping address after placing an order?
To ensure timely delivery, please double-check your shipping address before completing your order. If you need to make changes, contact us as soon as possible. Once the order is shipped, address modifications might not be possible.
Refund & Return Policy
Explore our hassle-free return process, eligibility criteria, how to initiate a return or exchange, and the timeline for refunds.
What is your return policy?
We accept returns within 30 days of delivery for most items, provided they are unused and in their original packaging. Some exclusions may apply, such as personalized items or perishable goods. Please refer to our return policy for detailed information.
How do I initiate a return?
To start a return, visit our support page on the website. Follow the instructions to generate a return label and receive further guidance on returning the item.
What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer support immediately. We'll arrange for a return or exchange and cover any associated costs.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 3-5 business days. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Are there any restocking fees for returns?
In general, we do not charge restocking fees for eligible returns. However, some specific products or circumstances may incur restocking fees, which will be communicated during the return process.
Payment Methods
Learn about the various secure payment options we accept, installment payment availability, and how we prioritize the security of your payment information.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, AfterPay and Klarna.
Can I pay for my order in installments?
We offer installment payment options through select payment providers. At checkout, you may have the option to split your payment into smaller installments. Availability may vary based on your location and order total.
Is my payment information secure?
Yes, we prioritize the security of your payment information. Our website uses encrypted connections (SSL) to protect your data, and we comply with industry-standard security measures to ensure a safe transaction environment.
Can I use multiple payment methods for a single order?
Currently, our system allows the use of only one payment method per order. If you have multiple payment methods you'd like to use, consider splitting your purchases into separate orders.
Are there any additional fees for certain payment methods?
We do not charge additional fees based on the payment method used. However, your bank or payment provider might apply currency conversion fees or other charges, which are beyond our control. Please check with them for details.
